Support Satisfaction Ratings

Support Philosophy
Anna Deuel, General Manager of SEQUEL Software, says, "Because of our strong commitment to providing excellent product support, our product support is likely to be the best you will find in the software industry. We back our support with a unique product support guarantee and are proud that our product support department was the first in the United States to have its processes certified under the internationally recognized ISO 9001 quality standard. And, because of our vigorous continuous improvement program, our support has gotten better every year since our original certification in 1992. Visit this page monthly to see how we are doing at meeting our customers' expectations."

Methodology
Help/Systems surveys customers who call product support every week. Customers are selected randomly and  interviewed to determine whether product support met their expectations. At least two calls for each of our technical consultants are contacted. A customer is never contacted more than once once during a 3-month period. The graphs show the average ratings reflected in these surveys each month.