Support Request - US & Canada

Instructions

If you are a Help/Systems customer and would like to request technical support via e-mail, please fill out the following form completely and press the send button at the bottom of the page. If a field does not apply to your problem, enter N/A.

Prefer to talk to a person?

If this is an emergency or if you just prefer to talk to a real person, call us at (952) 933-0609.

Your Name: *

Company Name: *

Email: *

Phone: *

Fax:

Release/Modification Level:

System Serial Number:

Your Technical Support Provider:

Please direct this e-mail to:

Name of your Technical Consultant (if known)

Problem Severity:

NOTE: If this is an emergency you should call us at (952) 933-0609

Level of i5/OS (OS/400) you are using:

Describe the problem including any error messages:

Area of the product or Web site you were working in when the problem occurred:

This specific problem has occurred before:

Yes

Has this ever worked correctly:

Yes

If it used to work, what has changed since it last worked:

Have you been able to reproduce the problem:

Yes

Steps you have taken to resolve the problem yourself:

Attach file/supporting documentation:

(.exe/executable files are not permitted)

Need Help?

Talk to Us
In the U.S. and Canada, call 1-800-328-1000 and ask for Sales.
Elsewhere in the world, contact your local international office.

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Support Request - US & Canada

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